Eliza Vi (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including sensitive information related to relationship and intimacy coaching. By using our services, you agree to the terms of this Privacy Policy.

Contact Information

For any questions or concerns about this policy, please contact us at:

Phone: +52 987 800 8298

Email: eliza@elizavi.com

1. Information We Collect

Personal Information: We collect personal information that you provide to us directly, including your name, contact details, and payment information.

Sensitive Information: As part of our relationship and intimacy coaching services, we may collect sensitive information such as relationship details, topics related to intimacy, and personal history. This information is handled with the utmost confidentiality.

Payment Information: We process payments through Stripe, Wise, and other secure third-party providers. Your payment information is securely processed, and we do not store full payment details on our servers.

2. How We Use Your Information

We use the information collected in the following ways:

        •        To provide and manage coaching sessions, including sending session reminders.

        •        To communicate with you, including sending newsletters and updates about our services.

        •        To enhance our services and improve user experience.

3. Legal Basis for Processing (for EU Clients)

If you are a client based in the European Union, we process your personal data under the following legal bases:

        •        Consent: We obtain your consent to process sensitive information such as relationship and intimacy details.

        •        Contractual Necessity: We process information as necessary to provide coaching services you have requested.

        •        Legitimate Interests: We may process your information to improve our services and communicate with you, provided this does not override your rights.

4. Confidentiality and Security

We are committed to safeguarding your information:

        •        Confidential Notes: Any notes and confidential information collected during coaching sessions are stored securely with strong passwords to prevent unauthorized access.

        •        Third-Party Service Providers: We use reputable third-party services, including Stripe, Wise, Mailchimp, and Squarespace, which follow strict security standards to protect your data.

5. Retention of Personal Information

We retain your information, including session notes and personal data, for one year unless you request deletion sooner. If you are based in the EU or California, you have additional rights regarding your data, including the right to access, correct, or request the deletion of your information at any time.

6. Your Rights

If you are located in the EU or California, you may have the following rights regarding your personal data:

        •        Right to Access: You can request a copy of the personal data we hold about you.

        •        Right to Rectify: You may ask us to correct any inaccuracies in your personal data.

        •        Right to Erase: You can request the deletion of your personal data under certain conditions.

        •        Right to Restrict Processing: You may request that we restrict how we process your information.

        •        Right to Object: You may object to certain types of processing of your data.

To exercise any of these rights, please contact us at the provided contact details.

7. Cookies and Tracking

We use cookies and similar tracking technologies solely for analytics purposes to monitor website traffic and improve our services. We do not use tracking data for advertising or marketing purposes.

8. Children’s Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect or process information from individuals under 18. If we learn that we have inadvertently collected information from a minor, we will promptly delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will post a notice on our website to inform you. We encourage you to review this policy periodically to stay informed about how we protect your information.

Thank you for trusting Eliza Vi with your personal information.

This Privacy Policy reflects our commitment to confidentiality and transparency, ensuring that your sensitive information is handled responsibly and respectfully.